OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
99 ratings and 67 comments received in the last 90 days.
16 March 2025
Extremely helpful Kept updated on delivery of car and more than willing to help with any questions we had
13 March 2025
They are very friendly, very helpful.
11 March 2025
Excellent support. Very helpful staff. Prompt communicaton
10 March 2025
I personally like the quality of the car but not the service from garage.
02 March 2025
Always very helpful staff
02 March 2025
Very good service. Very kind and respectful. All questions were answered briefly and clearly. We were signing documents and telling us about how to use the MINI application
26 February 2025
I have used Berry Chiswick, and in particular Neil Raphael, to arrange the lease on my last 6 MINIs. I trust them and know I will get a high standard of sevice.
24 February 2025
Please see above
13 February 2025
Gareth helped us a lot during the whole experience of buying and getting the car
22 March 2025
Excellent customer care and support
21 March 2025
Easy to deal with but expensive
20 March 2025
I feel valued as a customer and they're clear and helpful in their interactions with me
20 March 2025
I thought I was at Berry Brentford?
20 March 2025
Amazing
18 March 2025
Friendly and professional staff
16 March 2025
Would have been 5 stars except that the service needed light and message weren't cancelled which is quite irritating.
16 March 2025
Very good customer service
16 March 2025
Very good service
16 March 2025
Very satisfied
22 March 2025
All done very quick and was told about every step