OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
104 ratings and 61 comments received in the last 90 days.
02 April 2024
Gareth was great and informative.
31 March 2024
Everything was explained to me and I was kept updated between ordering the car and taking delivery.
28 March 2024
Because very helpful
25 March 2024
Perfect showroom with all trims to explore. Very helpful staff.
15 March 2024
He always was available.
09 March 2024
I experienced a lengthy wait for my new mini, which I came in and ordered on my birthday. I really appreciated the updates and loved the video updates from Khurram Francis from Chiswick dealership. I was guve transparency and honesty. Fantastic.
06 March 2024
Charles at Berry Croydon has made the whole buying process a joy. straight taking and delivers what is promised. Very satisfied.
06 March 2024
Good service from salesman (Gareth)
06 March 2024
Similarly, we received our car very quickly and Gareth showed us how everything worked very well with detailed explanation. Overall it was a very pleasant, easy, and joyful experience.
17 April 2024
Very satisfied with the service. However, using the online booking I had requested that the body shop look at some damage to the front of the car which was not done.
17 April 2024
Car still works - paperwork in order - no stress!
17 April 2024
All good
13 April 2024
customer service was very good
09 April 2024
The staff are always charming and helpful.
04 April 2024
Very satisfied with the experience. Tyrice was great
04 April 2024
Great members of staff
03 April 2024
can't fault it
03 April 2024
Excellent personal service from Lucy Richards and Bob Sharples and Luke Adcock. Would have said completely satisfied but waiting to see if workshop have sorted my problem long term. happy to answer any further questions
01 April 2024
Overall good, only criticism is that you asked me for email proof that Neil Raphael had offered me a free mot when your agents could have confirmed directly with him
09 April 2024
Got really beautiful car