OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
94 ratings and 78 comments received in the last 90 days.
14 July 2026
All really efficient and easy
11 July 2026
Very smooth discussion with Atheer, great car
11 July 2026
Excellent service
10 July 2026
Atheer was very efficient and patient
09 July 2026
Great service from Khuram Francis and the team.
08 July 2026
Khuram was very clear and most helpful and someone I have dealt with for the last 10 years.
07 July 2026
Good service
03 July 2026
Atheer was very efficient and attentive. The financial arrangements were a little confused but otherwise the process went well.
03 July 2026
We received good service
16 July 2026
However, I was told that the vehicle had been washed and that the spare wheel had been checked, while my observations suggested that neither had taken place. Sand and dust on it was there as it was before. I don't know if any other service was done.
15 July 2026
Good experience in the centre, helpful staff and pleasant place to wait while service being booked. Not 5 stars because I think the service itself was premature - we only got the car in November. Responses to queries were all AI, not common sense
15 July 2026
Great service, everything clearly explained. No hidden surprises or shocks.
13 July 2026
Good job all round
11 July 2026
Dropped the car off at 8.00, text message service progressing, 4.00 phonecall to let me know nearing completion, returned at 5.00 to pick up, waited 5 minutes everything fine, paid job done.
08 July 2026
Every was handled promptly and efficiently. Great service throughout the process.
07 July 2026
W
06 July 2026
Well provided with WiFi, coffee, etc.
06 July 2026
I had to book my car in as an emergency after calling the Mini Assistance out. It took a total of 5 days for diagnosis and subsquent balancing of wheels and I could only pick it up on the 6th day. This seems v long.
05 July 2026
George was excellent - a credit the company. But it was very frustrating that you had booked me in for something completely different to what I had asked for and you tried to persuade that a brake fluid change was chargable when it wasn't.
FIND Berry Chiswick.
Address
- 10 - 11 Syon Gate, Great West Road, Brentford, Middlesex, TW8 9DD
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 020 8232 5700
Chiswick as well as the surrounding areas including Twickenham, Richmond, Brentford and Harrow
Address
- 10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD
Opening Hours
- Mon–Fri:07:30 - 18:00
- Sat:09:00 - 13:00
- Sun:Closed
Phone
- 0208 232 5700
Chiswick as well as the surrounding areas including Twickenham, Richmond, Brentford and Harrow
Address
- 10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 0208 232 5700
Chiswick as well as the surrounding areas including Twickenham, Richmond, Brentford and Harrow
Address
- 10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD
Opening Hours
- Mon–Fri:08:00 - 17:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 0208 232 5700
Chiswick as well as the surrounding areas including Twickenham, Richmond, Brentford and Harrow
15 July 2026
Car is fine and rep Atheer Khafaji was very helpful, patient and professional. Five stars. The insistence on copious electronic documentation with nothing on hard copy must, however, be a strong disincentive for older, less tech savvy, customers.