About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.0

NEW CAR SALES

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

94 ratings and 78 comments received in the last 90 days.

30 June 2026

It was not a smooth process. I am a loyal customer (on my fifth mini) I was without a car for a month (the salesman wanted to hand over the car to collect his bonus but was on hols) and mini took nearly £9000 out of my account despite early buyback

25 June 2026

good and friendly staff

23 June 2026

Gareth Roberts gave me a very warm welcome back as this was my 4th mini from Berry Chiswick. He talked me through everything very patiently and spent plenty of time advising on the new car and payment etc. He always goes above and beyond to help.

08 June 2026

Excellent customer care by Neil Raphael from the moment we walked into the showroom. He was very attentive, listened to our needs and showed us lots of options to help with our decision making. No pressure given at any time.

07 June 2026

My Mini advisor Khurram Francis made things simple

07 June 2026

Completely satisfied

31 May 2026

Good service

30 May 2026

Gareth was absolutely superb throughout my experience. His knowledge of the cars was impeccable, and he took the time to thoroughly explain all the options available to me. . His customer service was outstanding, and he is a true credit to MINI.

27 May 2026

Overall a very pleasurable experience from start to finish

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23 May 2026

Neil was exceptional, kept us informed throughout, explained everything in detail. To be honest he chose the car for us black with Black Alloys, and Black interior, which is looking fantastic he is an asset to you team. Highly recommended.

21 May 2026

I was completely satisfied with the experience with the centre during the purchase and delivery of my new car.

19 May 2026

Gareth has always been amazing at handling queries, explaining features, understanding our needs and overall being an amazing human.

06 May 2026

Our sales person Gareth was incredibly helpful and attentive. He guided us through the whole process very clearly and thoroughly.

06 May 2026

Good service from all individuals involved. All very clear and easy.

04 May 2026

Atheer at Berry's Chiswick was immensely helpful and made process of buying the car seamless. He has a high attention to detail and was very helpful during the delivery handover. His manner was courteous at all times. An excellent experience overall

04 May 2026

Considerate care.

01 May 2026

Gareth was really helpful over the whole experience - he really helped me feel comfortable abut the car and all the new fatures.

30 April 2026

Good

28 April 2026

Amazing attention to detail, time spent explaining the car, very helpful

24 April 2026

The first two sales consultants that I dealt with were not a credit to the business. I was not provided with information. The 3rd person I dealt with, Khurram Francis had to pick up the pieces and was much better

21 April 2026

Great support from Kurram our sales rep

21 April 2026

So good, so thorough & accommodating. Thank you Gareth!!

20 April 2026

I felt the whole process was smooth and clear, Khurram Francis did a great job explaining things, kept me up to date on progress and delivery, and taking care of the paper work.

19 April 2026

Both Khurram and Ben were really helpful .

18 April 2026

Car arrived in perfect timing and Khurram did a great job both in getting delivery on time and showing me the car

16 April 2026

Khurram Francis who helped me with my purchase of my new Mini Cooper was super helpful!! Very friendly and he even made sure I got home safely in my new car. I felt the process was easy and smooth from start to finish.

16 April 2026

I recently took delivery of Mini Cooper with Gareth Roberts and had an amazing experience.He was in credibly processional,friendly and not pushy at all.He took the time to go through all the car's features making the handover effortless and enjoyable

14 April 2026

Really pleased with the customer service we received, especially from khurram, our salesman for our new car at Berry's Chiswick. We were kept upto date from when we placed our order to receiving our car, and were overwhelmed with the whole experienc

14 April 2026

The initial meeting was very long (2.5 hrs). The sales person didn't know what cars were available (he said 2, we knew there were 20+). He didn't clearly explain the range. No samples of the car colours available. Then, poor communication.

11 April 2026

Great experience

08 April 2026

I was completely satisfied overall with my experience at the centre Gareth helped me on my mum with her mobility car. What a gentleman.

08 April 2026

Gareth Robert's was a super sales agent

30 June 2026

I booked my car in, owing to the heat wave, I rang the day before to ask if I could wait early and was told that would be OK. At 0730 I arrived, and said if it could not be done early then I would leave the car, collect next am. Nothing happened.

29 June 2026

Fantastic service!

26 June 2026

Good attitude, knowledge and service

25 June 2026

Overall satisfied. Two things that went badly - I wasn't told about change of location of service centre. As a long-term customer, I went to previous location and got stuck in traffic re-routing - booking wasn't in system so check-in wasn't smooth

25 June 2026

I was seen by your staff member George, he was so pleasant and dealt with me so professionally

24 June 2026

Booked in for service and MOT, service carried out but not MOT was told MOT not booked in, yet on arrival it confirmed that it was. I was told there was a defective tyre, unable to fit new one as none in stock. I was not given the option to rebook.

18 June 2026

The service was good

18 June 2026

Second time in one year that my front coil spring break, I not do feel that Berry made case with MINI that this should have been covered by the warranty. It is not normal that coil spring break with this amounth of milles, these part are the issue.

14 June 2026

Excellent service

12 June 2026

Service was provided on time and as expected. Only issue was the long wait for my car to be returned to me as it was waiting to be collected from the stacking systen

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08 June 2026

Always helpful

08 June 2026

Had a while-you-wait service and MOT. Very good welcome as soon as I drove in, guiding me where to park and reception desk was friendly and efficient. Didn't have to wait that long and waiting area was comfortable. Service detail was clear.

08 June 2026

The service was fine. However, I had not been informed that the centre had been moved so drove to the former location. I tried calling service dept to get new address but no one picked up. Finally i got through to sales. Poor communication.

07 June 2026

Great service - exactly as promised and promptly done

06 June 2026

You did a service , suggested a new tyre and a back windscreen wiper then could produce neither.

03 June 2026

moved premises - no signposting on Sion Lane ,all the way back down towards London and then back up - Long wait before key handover -long wait before getting the keys back -In all ,one morning wasted for just an oil change !! - Car NOT washed

02 June 2026

I waited all day for a call to let me know how things were going and when to pick my car up but got nothing until I chased 30mins before business closure. It would have taken me longer by public transport to get there if I had called any later.

31 May 2026

Everything went well

25 May 2026

Very satisfied. Booked my car in on a certain date and the car was ready for me to collect in the afternoon.

18 May 2026

Good service

16 May 2026

went above and beyond

12 May 2026

Work delayed 7+ days without explanation despite early receipt of parts; Poor advisor communication/ lack of status updates; Car handed back absolutely filthy - roof & bodywork covered with tree detritus - I had valeted & treated roof 1 week earlier.

12 May 2026

I only go there because it's official MINI and close to home, otherwise I probably wouldn't use them. It's a mix of very good and very bad service.

12 May 2026

Service was complete in the expected amount of time and the waiting environment was very nice.

11 May 2026

I received a text, email and WhatsApp message saying you were looking forward to seeing me, the day before my appointment. But when I arrived at the appointment there was no record of me on the list. See below.

08 May 2026

George was excellent and very communicative throughout the process.

06 May 2026

Prompt. Efficient. Successful repair.

05 May 2026

The car was in serious trouble after flood damage. I was kept informed of progress from Wes Watson. The vehicle was delivered back to me withe problem fixed and on time. The overall cost was very reasonable compared with my original expectations.

03 May 2026

Seating positions changed by mechanic. Earlier warning of advisories would be preferable so that l could decide on action while the car was in the workshop. I requested a call from the sales team when l dropped the car off and got no response.

01 May 2026

Everything was done swiftly, and I was kept informed about the progress at each stage of the process.

28 April 2026

Timely Good value Washed mh car

26 April 2026

good

25 April 2026

General helpfulness, particularly George

24 April 2026

Katherine was great to liaise with!

22 April 2026

The service I received was incredible. I called in without an appointment and everything was done to make sure my car was repaired and in time for Easter. I was thrilled.

21 April 2026

Always a pleasure to deal with the team at Berry Chiswick. The service I receive is nothing short of excellent and my car was returned washed and ready to go.

19 April 2026

On time, no extra costs and free cleaning. Excellent!

18 April 2026

The communication / arrangements were clear and went entirely according to plan. I was particularly impressed with the help provided by George who additionally supported me remotely through the process of resetting the display / app after tyre check

18 April 2026

Good service

15 April 2026

everythung was excellent , professional and with a human touch

14 April 2026

The Service Advisor welcomed me when collecting my key. He advised me that I will be kept informed throughout the progress of my Mini. The service on my vehicle was completed ahead of schedule which was brilliant. Excellent customer experience.

14 April 2026

because i'm completely satisfied

14 April 2026

Katherine Lozada was courteous and very helpful.

13 April 2026

Friendly, patient and efficient

09 April 2026

Very supportive. George took a long time to explain everything we had done in detail and sorted out our uncertainties

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Berry Chiswick.

Address

10 - 11 Syon Gate, Great West Road, Brentford, Middlesex, TW8 9DD

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

020 8232 5700

Map

Areas served

Chiswick as well as the surrounding areas including Twickenham, Richmond, Brentford and Harrow

View map

Address

10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD

Opening Hours

Mon–Fri:07:30 - 18:00
Sat:09:00 - 13:00
Sun:Closed

Phone

0208 232 5700

Map

Areas served

Chiswick as well as the surrounding areas including Twickenham, Richmond, Brentford and Harrow

View map

Address

10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:09:00 - 13:00
Sun:CLOSED

Phone

0208 232 5700

Map

Areas served

Chiswick as well as the surrounding areas including Twickenham, Richmond, Brentford and Harrow

View map

Address

10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD

Opening Hours

Mon–Fri:08:00 - 17:00
Sat:09:00 - 13:00
Sun:CLOSED

Phone

0208 232 5700

Map

Areas served

Chiswick as well as the surrounding areas including Twickenham, Richmond, Brentford and Harrow

View map