OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
81 ratings and 54 comments received in the last 90 days.
29 March 2025
Quick and efficient. how to use the services in the car was explained very well by Khurram Francis in the sales team
27 March 2025
Very satisfied from the ordering process and delivery - Gareth was very informed and I got exactly what I asked for. Gareth took time to go through all aspects of the car before I left and answered all my questions
22 March 2025
All done very quick and was told about every step
16 March 2025
Extremely helpful Kept updated on delivery of car and more than willing to help with any questions we had
13 March 2025
They are very friendly, very helpful.
11 March 2025
Excellent support. Very helpful staff. Prompt communicaton
10 March 2025
I personally like the quality of the car but not the service from garage.
02 March 2025
Always very helpful staff
02 March 2025
Very good service. Very kind and respectful. All questions were answered briefly and clearly. We were signing documents and telling us about how to use the MINI application
17 April 2025
Professional job replacing the front brakes and the car was ready as promised. Also it was good to receive the detailed health check list, very useful.
16 April 2025
Good service
13 April 2025
I can't judge how good the work was. - not qualified. I am trusting it is good!
13 April 2025
Work organised for company's convenience not the customer
08 April 2025
Reception staff at pick up need to know what they are doing or get someone to help them.
07 April 2025
Didn't take long to service
06 April 2025
On an advisory the work was completed on the day I booked of work to have my service I didn't have to use another day's holiday !
02 April 2025
No unforeseen issues
31 March 2025
As above
22 March 2025
Excellent customer care and support
03 April 2025
Gareth Roberts as always was an absolute pleasure during this 3rd time of purchasing a Mini from Chiswick Berry. I would not go to anyone else. He makes sure you are looked after and get exactly what you want out of your mini.