OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
87 ratings and 62 comments received in the last 90 days.
06 September 2025
Gareth ís very good
06 September 2025
The service was excellent. Gareth helped me find the perfect car and was very thorough showing me lots of examples of different minis so that I could really vision my new car. The handover with Gareth was also thorough and professional.
01 September 2025
Went above and beyond to make it a smooth experience.
01 September 2025
Always someone around to ask anything.
22 August 2025
Super helpful. Josh showed a lot of patience and good judgement. He was a big part of the reason we went ahead with the purchase!
14 August 2025
Pleasant staff and caring.
12 August 2025
I've given 5 stars because I'm fully satisfied with mini performances .
03 August 2025
Very happy with the Berry Chiswick team - excellent service all around. Khurram is truly a diamond! Professional, patient, and went above and beyond. A real credit to the team.
30 July 2025
tbh they couldn't do enough to help and answer any questions we had - Khurram was exceptional
10 September 2025
Although I was informed my car was ready for collection I had to wait some thirty minutes before hand-over.
06 September 2025
everything as discussed was done and on time
03 September 2025
Seemless
03 September 2025
See above
03 September 2025
Great service
29 August 2025
When I booked I was told I could wait while the MOT was done; this turned out not to be the case, which put me to a great deal of inconvenience
28 August 2025
Catherine and team solved our battery problem quickly despite a busy bank holiday week. Very prompt updates from Catherine who definitely gets things done.
28 August 2025
Really good from booking, keeping me updated and the service itself. The staff were really friendly and a good laugh.
26 August 2025
Very satisfied with the service and the car was given a health check ( copy sent on video ) which was excellent.
26 August 2025
Always very happy with the customer service from your team. Thank you!
08 September 2025
The sales staff are very knowledgeable & helpful. Handover of the car & trade-in of my Mini Clubman went without a hitch.