OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
105 ratings and 66 comments received in the last 90 days.
20 January 2026
Great customer service, very polite and well moment Gareth the sales associate was amazing with me this is my second car with him
07 January 2026
Gareth Roberts was super helpful super professional! Communication skills 10 out of 10
02 January 2026
Charming helpful people - Far Far too much bewildering paperwork and endless emails
29 December 2025
Shervin made the whole experience terrible. I definitely won't be purchasing a Mini again and although I initially had doubts before signing up for my third car, I'm certain the fourth one will not be a Mini after the experience I've had this time
28 December 2025
Miz was excellent and explained everything very clearly
16 December 2025
Neil our sales agent was super helpful and responsive on phone, email and when we visited the showroom.
16 December 2025
Gareth prepared everything so efficiently and with speed
08 December 2025
Khurram Francis made the experience very easy to navigate. He was very accommodating. Great customer service.
27 November 2025
COMPLETELY SATISFIED Khurram followed up on all the documentation till the car was handed over to me, by him, on 24th Nov 2025. Please convey my thanks to Khurram for all his support.
20 January 2026
The technicians/ mechanics didn't know how to use the new machine installed to change a tyre - it took 3 hours to do, all the time I was waiting in the showroom!
20 January 2026
Considering with the power failure at the Centre, the service was handled very well.
19 January 2026
A huge thank you to Andy Lee and Derek Rose in the Service Department at Berry Chiswick BMW. Although my initial reception experience wasn't great, everything completely turned around once Andy took over. His leadership, professionalism, is perfect
19 January 2026
All work was done correctly
18 January 2026
Great customer service.
15 January 2026
Efficient service and I was kept informed about changes
11 January 2026
Had a question about an up and coming appt which your colleague had to go back to his desk to get - be great if the they devices in the customer area to support such requests
10 January 2026
George was very good
10 January 2026
Everything went as expected. Good communication
08 January 2026
Efficient service with great communication.
FIND Berry Chiswick.
Address
- 10 - 11 Syon Gate, Great West Road, Brentford, Middlesex, TW8 9DD
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 020 8232 5700
Chiswick as well as the surrounding areas including Twickenham, Richmond, Brentford and Harrow
Address
- 10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD
Opening Hours
- Mon–Fri:07:30 - 18:00
- Sat:09:00 - 13:00
- Sun:Closed
Phone
- 0208 232 5700
Chiswick as well as the surrounding areas including Twickenham, Richmond, Brentford and Harrow
Address
- 10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 0208 232 5700
Chiswick as well as the surrounding areas including Twickenham, Richmond, Brentford and Harrow
Address
- 10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD
Opening Hours
- Mon–Fri:08:00 - 17:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 0208 232 5700
Chiswick as well as the surrounding areas including Twickenham, Richmond, Brentford and Harrow
20 January 2026
Gareth was great from the first day that we met, he just tried to understand me as a customer. He helped me to decide what I wanted quickly but also didn't pressure me. I really liked that.