OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
79 ratings and 55 comments received in the last 90 days.
04 June 2025
As expected, great service
29 May 2025
I'm very satisfied with my purchase and the service I received from MINI my sales assistant Gareth Roberts was second to none very understanding and professional and really looked after me via telephone emails just a great guy a very patient
27 May 2025
I think it was a fantastic experience as we walked in a little unsure about what kind of car we wanted, but ended up getting exactly the car we needed.
17 May 2025
It was a pleasure dealing with Ronika throughout the process and she was very helpful. This was after a bad experience with mini Thames Ditton when we originally placed the order. Josh did a great handover when I collected the car
07 May 2025
Despite being in a new/temporary location, the whole process went smoothly
29 April 2025
As sbove
22 April 2025
No problems
03 April 2025
Gareth Roberts as always was an absolute pleasure during this 3rd time of purchasing a Mini from Chiswick Berry. I would not go to anyone else. He makes sure you are looked after and get exactly what you want out of your mini.
29 March 2025
Quick and efficient. how to use the services in the car was explained very well by Khurram Francis in the sales team
04 June 2025
Service & MOT carried out promptly & I was kept informed on progress.
03 June 2025
Information given and results shown to demonstrate the health check carried out. Also, the complimentary wash and interior cleaning excellent.
03 June 2025
As above Helpful!!
02 June 2025
Everything was very smooth
02 June 2025
Top notch.
28 May 2025
Katherine Lozada was fantastic and very professional.
27 May 2025
Charged for investigating the drivetrain warning light which was caused by the transmission oil service warning. The drive train was ok and the drive train sensor was not faulty either
25 May 2025
went faster than expected
24 May 2025
I would have liked the car to be collected as it was a recall
24 May 2025
Very expensive
05 June 2025
Mizanur was very professional and very patient with me. He helped me understand everything and he was supporting me throughout the whole process. Always there when I had questions! Amazing person.