About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

102 ratings and 90 comments received in the last 90 days.

06 May 2026

Good service from all individuals involved. All very clear and easy.

06 May 2026

Our sales person Gareth was incredibly helpful and attentive. He guided us through the whole process very clearly and thoroughly.

04 May 2026

Atheer at Berry's Chiswick was immensely helpful and made process of buying the car seamless. He has a high attention to detail and was very helpful during the delivery handover. His manner was courteous at all times. An excellent experience overall

04 May 2026

Considerate care.

01 May 2026

Gareth was really helpful over the whole experience - he really helped me feel comfortable abut the car and all the new fatures.

30 April 2026

Good

28 April 2026

Amazing attention to detail, time spent explaining the car, very helpful

24 April 2026

The first two sales consultants that I dealt with were not a credit to the business. I was not provided with information. The 3rd person I dealt with, Khurram Francis had to pick up the pieces and was much better

21 April 2026

So good, so thorough & accommodating. Thank you Gareth!!

21 April 2026

Great support from Kurram our sales rep

See all reviews

20 April 2026

I felt the whole process was smooth and clear, Khurram Francis did a great job explaining things, kept me up to date on progress and delivery, and taking care of the paper work.

19 April 2026

Both Khurram and Ben were really helpful .

18 April 2026

Car arrived in perfect timing and Khurram did a great job both in getting delivery on time and showing me the car

16 April 2026

I recently took delivery of Mini Cooper with Gareth Roberts and had an amazing experience.He was in credibly processional,friendly and not pushy at all.He took the time to go through all the car's features making the handover effortless and enjoyable

16 April 2026

Khurram Francis who helped me with my purchase of my new Mini Cooper was super helpful!! Very friendly and he even made sure I got home safely in my new car. I felt the process was easy and smooth from start to finish.

14 April 2026

Really pleased with the customer service we received, especially from khurram, our salesman for our new car at Berry's Chiswick. We were kept upto date from when we placed our order to receiving our car, and were overwhelmed with the whole experienc

14 April 2026

The initial meeting was very long (2.5 hrs). The sales person didn't know what cars were available (he said 2, we knew there were 20+). He didn't clearly explain the range. No samples of the car colours available. Then, poor communication.

11 April 2026

Great experience

08 April 2026

I was completely satisfied overall with my experience at the centre Gareth helped me on my mum with her mobility car. What a gentleman.

08 April 2026

Gareth Robert's was a super sales agent

01 April 2026

All went smoothly with lots of help when I needed it.

31 March 2026

Gareth was fantastic

31 March 2026

Friendly, informative and effective costumer care. That is why we came back for a new car.

27 March 2026

First class service from Neil Raphael

26 March 2026

Excellent service

25 March 2026

All very quick and smooth,

24 March 2026

Berry's looked after all our questions and needs in the purchas and delivery of our lovely Mini.

21 March 2026

Gareth Robert's made my whole experience purchasing my mini so smooth I couldn't of ask for anyone nicer and professional

13 March 2026

Car arrived on time and as described. Nice staff. Explained the features of the car.

08 March 2026

Yoriy was incredibly attentive. Explained fully about our new vehicle kept in great contact with us absolute five star experience in yoriy hands.

08 March 2026

Excellent service from Yoriy. He was very helpful and gave me different options when buying the car. He also explained everything in detail from the start to the finish.

05 March 2026

Neil was very attentive and helpful

19 February 2026

The admin process is slow and too many steps to complete the sell... on previous time buying a car it used to be simpler.

12 May 2026

Service was complete in the expected amount of time and the waiting environment was very nice.

12 May 2026

Work delayed 7+ days without explanation despite early receipt of parts; Poor advisor communication/ lack of status updates; Car handed back absolutely filthy - roof & bodywork covered with tree detritus - I had valeted & treated roof 1 week earlier.

12 May 2026

I only go there because it's official MINI and close to home, otherwise I probably wouldn't use them. It's a mix of very good and very bad service.

11 May 2026

I received a text, email and WhatsApp message saying you were looking forward to seeing me, the day before my appointment. But when I arrived at the appointment there was no record of me on the list. See below.

08 May 2026

George was excellent and very communicative throughout the process.

06 May 2026

Prompt. Efficient. Successful repair.

05 May 2026

The car was in serious trouble after flood damage. I was kept informed of progress from Wes Watson. The vehicle was delivered back to me withe problem fixed and on time. The overall cost was very reasonable compared with my original expectations.

03 May 2026

Seating positions changed by mechanic. Earlier warning of advisories would be preferable so that l could decide on action while the car was in the workshop. I requested a call from the sales team when l dropped the car off and got no response.

01 May 2026

Everything was done swiftly, and I was kept informed about the progress at each stage of the process.

28 April 2026

Timely Good value Washed mh car

See all reviews

26 April 2026

good

25 April 2026

General helpfulness, particularly George

24 April 2026

Katherine was great to liaise with!

22 April 2026

The service I received was incredible. I called in without an appointment and everything was done to make sure my car was repaired and in time for Easter. I was thrilled.

21 April 2026

Always a pleasure to deal with the team at Berry Chiswick. The service I receive is nothing short of excellent and my car was returned washed and ready to go.

19 April 2026

On time, no extra costs and free cleaning. Excellent!

18 April 2026

The communication / arrangements were clear and went entirely according to plan. I was particularly impressed with the help provided by George who additionally supported me remotely through the process of resetting the display / app after tyre check

18 April 2026

Good service

15 April 2026

everythung was excellent , professional and with a human touch

14 April 2026

Katherine Lozada was courteous and very helpful.

14 April 2026

The Service Advisor welcomed me when collecting my key. He advised me that I will be kept informed throughout the progress of my Mini. The service on my vehicle was completed ahead of schedule which was brilliant. Excellent customer experience.

14 April 2026

because i'm completely satisfied

13 April 2026

Friendly, patient and efficient

09 April 2026

Very supportive. George took a long time to explain everything we had done in detail and sorted out our uncertainties

06 April 2026

Great team, still awaiting call from ben regarding extending warranty been a week

06 April 2026

The mini is still not right I shall be calling to bring it back in again as it's still running one side hot and the other side cold

04 April 2026

As i have a disability iit is very helpful for me that I can wait for my car to be serviced in pleasant surroundings and refreshments

04 April 2026

Good service. Friendly staff.

02 April 2026

I wait for my car and George Kept me updated

28 March 2026

Efficient and friendly

28 March 2026

George who looked after my car was helpful, attentive and very good to deal with.

28 March 2026

George was courteous, very efficient, and showed great lateral thinking, making our vist very productive.

25 March 2026

good service, cleaned car

24 March 2026

I have recently transferred to Mini Chiswick following the closure of BMW / Mini in Battersea. I have found the service at Chiswick to be exceptional. My contact (Wes) and his team provided exemplary service during my recent visit.

23 March 2026

Good service

23 March 2026

Excellent customer service from the desk all the way to getting in my car.

21 March 2026

My car was given a thorough inspection and all the problems were solved. My car was returned to me in great condition.

21 March 2026

outstanding customer service at this centre my car had a small service and they couldn't have been more helpful throughout they kept me updated on progress sent a video on the inspection process and the car was ready on time & fully valeted.

21 March 2026

Very friendly atmosphere

21 March 2026

Service, Communication and new facilities are excellent

18 March 2026

I have been met by staff so warm welcoming and being let for every details what i need to learn

16 March 2026

very efficient and good at keeping me informed

15 March 2026

Berry Chiswick made an error with my service booking, as they didn't make a record of my booking, despite having sent me confirmation by email. They did however honour the booking so I didn't have to change the date.

14 March 2026

Very helpful guy dealing with the service etc.

09 March 2026

Very helpful and very polite

04 March 2026

The team did everything and were extremely helpful- even giving me directions on leaving

04 March 2026

Seamless and efficient

02 March 2026

Work completed as expected.

02 March 2026

Clear communication through the day. Car was cleaned

01 March 2026

Very friendly, efficient and I liked the video of the car undergoing the service

28 February 2026

The body shop repaired my car nicely and quickly but the staff were rude.

26 February 2026

Quick efficient s er ixw

26 February 2026

I was treated very courteously and all went to plan

25 February 2026

Very happy with Derek who I dealt with but very disappointed with communication with the service department. I called numerous times and calls were not answered or I was transferred by the switchboard to departments that did not answer

24 February 2026

Lovely new garage experience . Efficient service and not too long yo wait

23 February 2026

Brilliant reception, fantastic case manager Jessica, Job was done very quick and perfect. Many thanks for your care and loyalty towards your customers,

19 February 2026

Melina and Max made the whole process very easy from start to Finish

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Berry Chiswick.

Address

10 - 11 Syon Gate, Great West Road, Brentford, Middlesex, TW8 9DD

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

020 8232 5700

Map

Areas served

Chiswick as well as the surrounding areas including Twickenham, Richmond, Brentford and Harrow

View map

Address

10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD

Opening Hours

Mon–Fri:07:30 - 18:00
Sat:09:00 - 13:00
Sun:Closed

Phone

0208 232 5700

Map

Areas served

Chiswick as well as the surrounding areas including Twickenham, Richmond, Brentford and Harrow

View map

Address

10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:09:00 - 13:00
Sun:CLOSED

Phone

0208 232 5700

Map

Areas served

Chiswick as well as the surrounding areas including Twickenham, Richmond, Brentford and Harrow

View map

Address

10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD

Opening Hours

Mon–Fri:08:00 - 17:00
Sat:09:00 - 13:00
Sun:CLOSED

Phone

0208 232 5700

Map

Areas served

Chiswick as well as the surrounding areas including Twickenham, Richmond, Brentford and Harrow

View map