About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.0

NEW CAR SALES

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

83 ratings and 59 comments received in the last 90 days.

19 February 2026

The admin process is slow and too many steps to complete the sell... on previous time buying a car it used to be simpler.

18 February 2026

Khurram Frances is such an easy person to deal with and makes the process simple and accessible

18 February 2026

I had a fantastic experience. Khurram was extremely professional, friendly, and very accommodating throughout the entire process. He made everything smooth, transparent, and stress-free. Truly appreciate his excellent service.

13 February 2026

I was completely satisfied with the experience from purchase through to delivery. Gareth was professional, efficient and communicative throughout. Everything was handled smoothly and exactly as promised, which made the whole process enjoyable and

08 February 2026

Very happy with the service, Yoriy was great to work with.

02 February 2026

I was very happy dealing with Neil Raphael at Mini, he kept me updated and was very patient explaining everything to me.

28 January 2026

Excellent service from the MINI showroom. The salesperson was professional and took time to understand my mobility needs, recommending the MINI Countryman which suits me perfectly. The car arrived exactly when promised. Highly recommended.

20 January 2026

Great customer service, very polite and well moment Gareth the sales associate was amazing with me this is my second car with him

20 January 2026

Gareth was great from the first day that we met, he just tried to understand me as a customer. He helped me to decide what I wanted quickly but also didn't pressure me. I really liked that.

07 January 2026

Gareth Roberts was super helpful super professional! Communication skills 10 out of 10

See all reviews

02 January 2026

Charming helpful people - Far Far too much bewildering paperwork and endless emails

29 December 2025

Shervin made the whole experience terrible. I definitely won't be purchasing a Mini again and although I initially had doubts before signing up for my third car, I'm certain the fourth one will not be a Mini after the experience I've had this time

28 December 2025

Miz was excellent and explained everything very clearly

16 December 2025

Neil our sales agent was super helpful and responsive on phone, email and when we visited the showroom.

16 December 2025

Gareth prepared everything so efficiently and with speed

08 December 2025

Khurram Francis made the experience very easy to navigate. He was very accommodating. Great customer service.

27 November 2025

COMPLETELY SATISFIED Khurram followed up on all the documentation till the car was handed over to me, by him, on 24th Nov 2025. Please convey my thanks to Khurram for all his support.

19 February 2026

Melina and Max made the whole process very easy from start to Finish

16 February 2026

The service was done in good time and the price was as quoted

15 February 2026

Great customer service and service done quickly

10 February 2026

Great customer service, George was very helpful and knowledgeable, dealt with everything quickly and satisfactory!

09 February 2026

Quick service and kept us well informed on progress

09 February 2026

Service booking was cancelled despite having been confirmed day before. No parking spaces on drop off. Need someone there directing. Service agent e mail address stated on e mail footer was invalid, so no way of contacting (phone never answered)

09 February 2026

Person kept me informed and gave me a quiet room to work from for the morning. That really helped me. Im a bit disappointed that noone could help with a letter that is coming off on the back of the car, seems very bureaucratic and not customer focus

08 February 2026

Very good custoimer service.

07 February 2026

The staff were amazing but because of the move the MOT was not set up and had to go to Hyundai which caused delays to my service and although I had booked a time slot at 9am I did not leave until 3:15 by which time I was very hungry

04 February 2026

Hassle free

See all reviews

04 February 2026

Although the service took place on a busy day, I still was able to collect in the late afternoon.

03 February 2026

I lost 11mi in petrol. The car had flicks of white paint on the left passengers side. I managed to pick this off myself. Tyre pressures were below recommended pressure- front and back. When I raised my concerns, I was dismissed.

02 February 2026

Perfect communication, friendly staff, very useful + time saving video walk around, clear invoice. Proximity to station

30 January 2026

Good customer cate

27 January 2026

Good service, but ended up costing a lot

26 January 2026

Very satisfied with the centre. Staff were very friendly and I professional.

26 January 2026

I was given no notification when I booked my service that your service facility was now at your showroom only knew this was the case when I met a similarly uninformed Mini driver at the old site .With difficulty I managed to locate the showroom .

20 January 2026

The technicians/ mechanics didn't know how to use the new machine installed to change a tyre - it took 3 hours to do, all the time I was waiting in the showroom!

20 January 2026

Considering with the power failure at the Centre, the service was handled very well.

19 January 2026

A huge thank you to Andy Lee and Derek Rose in the Service Department at Berry Chiswick BMW. Although my initial reception experience wasn't great, everything completely turned around once Andy took over. His leadership, professionalism, is perfect

19 January 2026

All work was done correctly

18 January 2026

Great customer service.

15 January 2026

Efficient service and I was kept informed about changes

11 January 2026

Had a question about an up and coming appt which your colleague had to go back to his desk to get - be great if the they devices in the customer area to support such requests

10 January 2026

Everything went as expected. Good communication

10 January 2026

George was very good

08 January 2026

Efficient service with great communication.

07 January 2026

There was good follow up and on the day I was kept updated . I'd have given it 5 stars had the app worked correctly I booked I'd wait for the car but the garage had I was leaving it for the day . It was not a problem as we sorted it when they called

28 December 2025

The experience was great and seamless

22 December 2025

Very professional

21 December 2025

Service on car was within the specified time with complimentary cleaning of car.

20 December 2025

Service so quick. And I can get easily earlier appointment

20 December 2025

Very good service, on time and issues resolved at the first time. Good advice on cracked windscreen

08 December 2025

From booking appointment, greeting by reception and picking up my car, the staff were friendly, professional and efficient.

07 December 2025

Easy to book and efficient on the day

07 December 2025

Please read above.

03 December 2025

George Schwartz went above and beyond dropping off a part on his way home

02 December 2025

A great experience. The checkin process was wonderfully quick & easy. The service process was efficiently achieved and didn't take all day, and the checkout process and discussion was perfect. Even the coffee was drinkable!

30 November 2025

Avoided replacing parts that were still good.

27 November 2025

Price is always an issue :)

26 November 2025

Always satisfied

26 November 2025

They phoned me in advance to discuss the work to be done, then discussed it in more detail when I dropped the car off, and they kept me fully informed. Many thanks to George Schwartz and George Cunning who were very helpful.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Berry Chiswick.

Address

10 - 11 Syon Gate, Great West Road, Brentford, Middlesex, TW8 9DD

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

020 8232 5700

Map

Areas served

Chiswick as well as the surrounding areas including Twickenham, Richmond, Brentford and Harrow

View map

Address

10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD

Opening Hours

Mon–Fri:07:30 - 18:00
Sat:09:00 - 13:00
Sun:Closed

Phone

0208 232 5700

Map

Areas served

Chiswick as well as the surrounding areas including Twickenham, Richmond, Brentford and Harrow

View map

Address

10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:09:00 - 13:00
Sun:CLOSED

Phone

0208 232 5700

Map

Areas served

Chiswick as well as the surrounding areas including Twickenham, Richmond, Brentford and Harrow

View map

Address

10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD

Opening Hours

Mon–Fri:08:00 - 17:00
Sat:09:00 - 13:00
Sun:CLOSED

Phone

0208 232 5700

Map

Areas served

Chiswick as well as the surrounding areas including Twickenham, Richmond, Brentford and Harrow

View map