OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
86 ratings and 64 comments received in the last 90 days.
30 July 2025
tbh they couldn't do enough to help and answer any questions we had - Khurram was exceptional
29 July 2025
There were a few hiccups which were quickly resolved, there were some delays regarding finances but I understand this was due to some tech issues
29 July 2025
They are efficient and Khurram Francis got everything sorted for me to collect my new mini very quickly
19 July 2025
Khurram took care of everything for me. Returning my previous vehicle threw up some challenges but i felt supported and cared for all the way.
13 July 2025
Very smooth
08 July 2025
The purchase felt impersonal, the systems were clunky, I had to repeat lots of the admin multiple times, the arrival date of the car moved many times, at the end of the process I was left with my old Mini to return to mini finance, totally unexpected
05 July 2025
Good service.
03 July 2025
No problem whatsoever
01 July 2025
Again seamless handover and excellent service from Gareth Roberts
09 August 2025
Seamless operation
07 August 2025
Nice customer service
04 August 2025
Excellent prompt helpful service team
04 August 2025
My enquiry was handled immediately and the staff were extremely helpful and courteous.
04 August 2025
As ever, very professional and helpful
28 July 2025
All worked very smoothly, got a friendly welcome and good bye. They also kept me informed.
26 July 2025
Easy to book, collect and liaise with the staff
26 July 2025
Very
25 July 2025
As above - the customer service agent misled me about the purchase of the Service Plan
23 July 2025
Good service, timely communication and work completed as advised. All the staff were very friendly too!
03 August 2025
Very happy with the Berry Chiswick team - excellent service all around. Khurram is truly a diamond! Professional, patient, and went above and beyond. A real credit to the team.