MINI Countryman

Our star rating

information

What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.

The following comments are unedited and submitted as part of the online survey process.

Click here for more information.

Sales

star template
4.7

5 comments from
17 reviews

Service

star template
4.1

23 comments from
60 reviews

Sales
star template
3.5

"I was not happy that the accessory for cigarette lighter was not there, I have now got to go back into the dealership to get this sorted."

star template
5.0

"Siobhan Taylor was excellent, she was so good we sent her flowers"

star template
5.0

"Problem with the delivery date, we are however very happy with the outcome and all the help given by finance"

star template
5.0

"Very friendly and helpful. And very responsive over phone and email between purchase and pick up."

star template
4.7

"I would have appreciated a little more explanation of how to set and reset various things on the computor"

Service
star template
4.5

"Kept us informed of any work to be carried out and the cost."

star template
2.0

"As before"

star template
5.0

"I have never been happier with a car service. The free coffee is 5stars also"

star template
4.0

"everything ran on time and the staff were pleasant"

star template
4.0

"I took the car in to have a tyre replaced when i arrived they did not have a tyre in stock and i had to leave the car."

star template
5.0

"All good on the service"

star template
2.0

"Firstly they wanted to charge me twenty pounds to collect my car. which I refused to pay because they had messed me about all day due to lack of communication from the deale"

star template
5.0

"Very happy customer, very courtoeus and efficient, kept me informed"

star template
2.5

"Still waiting from a call from the bodywork department, service took 5 hours due to failure of oil dispenser"

star template
5.0

"Service I receive is always excellent"

star template
5.0

"Always kept me posted, friendly advise, will go back anytime"

star template
5.0

"The service was excellent and very expensive"

star template
1.0

"They took far too long and didnt keep informed and this happens on all visits."

star template
2.0

"They kept my car for a week when they had told me it would be two days,"

star template
5.0

"Very satisfied with all work and treatment from the dealership."

star template
3.0

"Dealer experience good but very expencivee"

star template
2.0

"I felt as a female that I was not told things correctly and the dealy of getting things fixed was down to me being a pushover because of course I would not and do not have a clue about cars, engines,fuel injectors and timing belts."

star template
5.0

"Very polite and courteous staff. Pleasant surroundings."

star template
4.9

"location is difficult, far from public transport"

star template
1.0

"The car was dropped off at 8.30am on the friday and was not ready until saturday morning."

star template
4.5

"They're very polite and helpful. The wait was a little longer than expected."

star template
4.0

"they were very good and oicked me up from the sattion which was a nice touch."

star template
2.5

"Car went in for a service, but came back with a fault air bag warning light"