Cameron was very efficient in booking my car in and arranging for it to be ready at the time I wanted to collect.
Excellent customer service. Polite. Kept me regularly informed with car's progress. Can't fault the service provided.
The tire pressure indicator issue hasn't been addressed. This would be the second time I get my car looked at by the mechanics at Mini where they failed to help.
All done in time and my car was nice and clean on return
Satisfied with the workmanship.
Again, excellent customer service from beginning to end. They made a very difficult process very easy.
Friendly staff, efficient service, car cleaned nicely.
I had to visit the service department 3 times before it was all done. Ordered wrong parts then delayed in arriving.My original service advisor left the company within 3 days of seeing and ordering the parts.
No needless upsell
Very efficient, professional and courteous service
very good sales support from Nigel Bennet
Well organised, friendly, professional.
Service was executed well, however the check engine light was still on when I picked up the car. It appeared that it had not been looked at. It was dealt with quickly and looked at when in brought it up.
Because it took longer than expected for the delivery and I was without a car for 10 days.
Efficient and good communications from Annika
The Service Manager called me as soon as I raised a query regarding a warranty matter on my 6 month old Mini, and oversaw the whole procedure, keeping me informed at all times.
Really easy to communicate with, understanding of problems collecting the car. Informative, helpful and friendly
service was efficient and polite from phones calls all the way through to film sent at the end.
I did not feel pressurised into making a purchase. I was shown the exact car that I requested. The quality of the product was excellent. Once I had driven the car it did not take long for me to decide.
All done within two hrs. And an easy booking system
It took a couple of visits to make the purchase because there was no finance manager available- the salesman Neil was very apologetic but it would have been much more convenient to complete my purchase in 1 visit.
He couldn't be more helpful
Convienent location. Courteous staff. Work carried out as requested within agreed timescale.
Good friendly service.
Everything fine. Invoice takes a lot of understanding
Car serviced and returned as promised.
A mostly smooth process, even though my car had to be away overnight.
Customer service was excellent.
Was told my car does not have an XL package which it does. Was also asked to book it in for a service after mot and having taken it in was told it was not needed wasting my day, having to take time off work
Thorough and pleasant
Fast and professional service. Video from workshop is great.