Drop down ButtonDrop down Button< ££ >Teaser Link Arrowco2

Customer Reviews.

sales

5

Lewis Evans at Chiswick Berry was a pleasure to deal with. He has a friendly and approachable manner, and provided regular updates throughout the process.

12 September 2017

sales

5

Neil Raphael was excellent and we got the car in record time which was exactly what we needed.

12 September 2017

service

5

can't fault it

10 September 2017

service

1.5

Staff were lovely - but car wasn't ready when I went to collect it (2 days after dropping off) as when changing something with the brake fluid the brakes didn't work! They didnt know until bringing it round and had to use the handbrake to stop the ca

08 September 2017

service

5

Polite efficient experience from sales to service. Pick up option for a disabled person like me is fantastic.

08 September 2017

service

5

I always come here as it's convenient for me and they look after the car well. Never any issues.

31 August 2017

service

4

Good service

30 August 2017

service

4

Work carried to my satisfaction

29 August 2017

service

5

My car was fix very quicklyThe people working there are very friendly

26 August 2017

service

5

Cos it was fab

25 August 2017

sales

5

As above.

22 August 2017

service

4

A 4/5 only.

20 August 2017

service

3

While the service/repair process was handled efficiently and courteously, the result was disappointing, as the fault was not completely rectified and I had to make three attempts to re-book

18 August 2017

service

5

Seamless experience - top class, no bother.

16 August 2017

service

5

...

15 August 2017

service

4

Contacted and informed as to how the car was doing

15 August 2017

service

5

It was a very pleasant experience.

14 August 2017

service

5

Cameron Begg was good - very helpful

14 August 2017

service

5

Good service

11 August 2017

service

5

very good guy

08 August 2017

service

5

efficient

08 August 2017

sales

4

Back office process could be smoother and the steps in the sales process a little clearer for the customer. E.g. a page or email with bullet points of steps and activity required from both parties.

08 August 2017

sales

5

Everything went smoothly and Lewis kept me informed/updated of progress all the way to the day of collection. Fabulous!!!

03 August 2017

sales

5

We were cash customer khurram use his skills to convert us on this Select which give us options

02 August 2017

service

4

My first phone call to make a booking took some time to be answered and when it was I was put on hold. When taken off hold I was asked the same questions. All other aspects were good

01 August 2017

sales

3.5

It was a pleasant experience all round. My only reservation was pushing the GAP and other 'add-on' policies, which I didn't appreciate. That's clearly where you make a significant amount of mark-up and I don't like being 'told' what I need to have.

31 July 2017

service

5

Brilliant service

31 July 2017

sales

5

Very enthusiastic and not pushy sales staff

27 July 2017

sales

5

The car was amazing, so clean and so easy to drive as well as the service i received from Neil.

24 July 2017

sales

5

Was quick and easy

23 July 2017

service

5

Attentive staff, quick service, nice waiting lounge during service, Wi-Fi availability so I could work on my laptop.

23 July 2017

sales

5

smooth and relaxing

20 July 2017

service

3

Web you get to site the on site parts and service team are fine. The issues with MINI Chiswick is getting to that stage. The telephone service is just awful. The guys on site are fine when you get there, but the telephony service is shocking.

19 July 2017

sales

5

Salesman Neil Raphael showed me different models, took me for a test drive, discussed different ways of buying the car, was not pushy, its a great product.

18 July 2017

sales

5

It has been a great experience

17 July 2017

sales

5

Everything was explained simply so I understood my options, all of my questions were answered so I fully understood the process and the car itself. The easiest car purchase I have ever made!

17 July 2017

sales

5

superb customer Services .

16 July 2017

sales

5

very friendly, however 2 points- , I felt slightly pushed into making a decision of buying the car that day - would have liked a little more time. Secondly more info regarding the condition of the car when returning to mini finance- very stresful

13 July 2017

service

3.5

See above

05 July 2017

sales

5

As above

05 July 2017

service

3

The tire pressure indicator issue hasn't been addressed. This would be the second time I get my car looked at by the mechanics at Mini where they failed to help.

04 July 2017

service

5

Excellent customer service. Polite. Kept me regularly informed with car's progress. Can't fault the service provided.

04 July 2017

service

5

Cameron was very efficient in booking my car in and arranging for it to be ready at the time I wanted to collect.

04 July 2017

service

5

All done in time and my car was nice and clean on return

03 July 2017

service

5

As above

01 July 2017

service

5

Satisfied with the workmanship.

30 June 2017

service

5

Friendly staff, efficient service, car cleaned nicely.

29 June 2017

service

5

Again, excellent customer service from beginning to end. They made a very difficult process very easy.

29 June 2017

service

2

I had to visit the service department 3 times before it was all done. Ordered wrong parts then delayed in arriving.My original service advisor left the company within 3 days of seeing and ordering the parts.

28 June 2017

service

4

No needless upsell